Frequently Asked Questions

Every purchase starts with a chat so you can ask about the part, agree a price and confirm details before any money moves. Once the Seller accepts your price, a secure payment link appears in the chat.

Yes. Your payment is collected by our payment partner and is not paid to the Seller until you confirm the part works, or the 48-hour test window ends with no claim.

Buyers pay a 3% Buyer Protection Fee on the part price, plus 18% GST on that fee, and shipping. There is no GST on the used part itself. Everything is shown before you pay.

Report it from your order page within 48 hours of delivery. The payout is paused and we review the evidence. If your claim is upheld you receive a full refund. See the Refund & Dispute Policy.

Open the chat with the Seller and use the offer button. The Seller can accept, reject or counter. Offers expire if they are not answered in time.

Listing is free. A 5% commission, plus 18% GST on the commission, is deducted from your payout when a sale completes.

Verify your email, then complete seller verification with your PAN and a bank account in your own name. Read the Seller Agreement.

After the Buyer confirms the part works, or the 48-hour test window ends. If a claim is raised, the payout waits for the decision.

No. After payment a courier pickup is booked from your address. You only pack the part. See our packing guide.

Pickup is usually within 1 to 2 working days, and transit takes about 2 to 7 working days depending on the route. See the Shipping & Delivery Policy.

We deliver to PIN codes served by our courier partners. Your PIN code is checked at checkout.

Moving a deal off the Platform removes payment protection, which is how most scams work. Messages that share contact details are blocked to keep both sides safe.

Email support@techescrow.in with the link. Read how to avoid used-part scams.

See the Grievance Officer page.